Terms and Conditions
HIDprojectors is committed to providing high quality parts and sound technical support. We strive to bring you the best products that have been tried and tested for safe operation. Unfortunately, with any item, there is a very small chance problems will arise. Therefore, we must issue this Terms and Conditions.
Under no circumstances shall HIDprojectors, INC (HIDprojectors) and/or its agents, owners, or employees, be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from, or arise out of the use of, or inability to use, the information contained on or received through use of this site, or any services or products received, issued, or sold by HIDprojectors through this site or any means of transferrence. HIDprojectors shall under no circumstances be held liable for any denial of warranty service by the automobile manufacturer, dealer, or any separate waranty issuer. The issuee of the warranty carries responsibility for any and all denial of warranty service or damage to vehicle, even if the denial or damage is directly resultant of HIDprojectors products, services, or information. This is a binding agreement between HIDprojectors and the consumer of HIDprojectors products or services, effective at the time of sale or transferrence of products, information, or services from HIDprojectors.
Occasionally, a small number of items on this website may be mispriced, described inaccurately or unavailable, and we may experience delays in updating information on this website and in our advertising on other sites. As a result, HIDprojectors cannot and does not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability and services.
HIDprojectors reserves the right to correct any errors or omissions at any time without prior notice. We also reserve the right to correct, update, cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.
Upon checkout you are prompted with the option to purchase shipping insurance. While optional, shipping insurance is highly recommended and protects your purchase if lost or damaged in transit. If you choose not to purchase shipping insurance you acknowledge that any damage or loss of item during shipping is not the responsibility of HIDprojectors, INC. If you require specific packaging or boxing materials please contact us prior to purchase and we will work with you to ensure we meet your request within reason. Any requests requiring additional cost will be the responsibility of the customer. If damage occurs during shipping you agree to notify HIDprojectors, INC within seven days of receipt of the item(s). All packaging and packaging materials must be retained and photographed to process the claim. Shipping damage, while rare, can occur and is typically the result of mishandling by the shipping carrier. HIDprojectors, INC will do our best in these unfortunate occurrences to advocate for the customer and seek an appropriate solution.
All discount codes must be manually entered in the “Discount Code” box during the checkout process. If you forget to apply the code a refund will not be issued. If for some reason a discount code is not working, please contact us at 716.662.3479, option 1 for assistance. All sale prices are only valid at the time of purchase. If your product goes on sale more than 24 hours after your purchase, you agree that the sale price will not be honored. Any purchases made within 24 hours of a sale price can be eligible for an adjustment, at our discretion. Please contact us to request a price adjustment if you meet these criteria.
Shipping carriers may be changed from the selected carrier if circumstances favor another carrier. For example; large boxes, heavy shipments, and international shipments can all vary in price substantially by carrier. We do our best to quote accurate pricing and delivery times however given the impact on shipping from the global pandemic, some changes may occur. We strive to provide a service with similar delivery timelines when a change must occur.
With any headlight, a small amount of condensation inside the light can occur and should clear up as soon as the light cools down. This will not affect the normal operation of the light not considered to be a defect or warrantable condition. Please see our return policy for more information.
Proper lens care is required to protect and preserve your lenses. We recommend ceramic coating the lenses for best results. Failure to properly maintain and protect your lenses may result in premature clear coat failure and is not a warrantable item.
Horizontal alignment adjustments may be necessary to achieve a perfectly level beam pattern. We do our best to align all lights in our shop prior to shipping however without each vehicle here for test fitting it is nearly impossible to get a perfect level pattern every time. Please contact our tech support team if you need assistance with any adjustments or fine tuning once your lights are installed.
Painted turn signal or fog light reflectors: If you purchase a set of lights with painted turn signal or fog light reflectors you increase the risk of paint bubbling from exposure to bulb heat. Paint bubbling around this area is not a warrantable item. If you'd prefer to have chrome turn signals or fog light reflectors on your build please add this to the notes section during checkout and we will accommodate the request at no additional charge.
Clearance items: All clearance and refurbished items are sold as-is with no warranty however customer support, technical support, and product questions will still be honored to the best of our ability. We do our best to accurately describe all clearance and refurbished items and price them accordingly. All clearance and refurbished sales are final and returns are not allowed.
International customers: Please note that you are purchasing US spec headlights. If you require a different adapter than the US model, please contact us prior to placing your order and we will work with you to ensure that you get the correct adapter. If this information is not provided, you agree that you will be responsible for the cost of a new pair of adapters and necessary shipping.